Leadership Skills - Emotional Intelligence
Course ID: 260810 0101 1060Proj
Course Dates : 10/08/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Leadership & Management Development Organisational Effectiveness Professional Practice & Standards Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Emotional intelligence is a practical leadership skill. It shapes how you make decisions, resolve conflict, and keep people engaged. This five-day course teaches observable behaviors and repeatable practices. You will practice techniques on real workplace scenarios and leave with a clear plan to apply them.
Objectives
- Identify personal emotional triggers and use two specific strategies to manage reactions during conflict.
- Read verbal and nonverbal cues to assess team mood and adjust your communication on the spot.
- Use active listening and targeted questions to uncover root causes and reduce escalation.
- Give feedback that combines clear expectations with empathy to improve performance and maintain trust.
- Build a 60-day development plan with measurable actions and daily practices to strengthen emotional intelligence.
- Read verbal and nonverbal cues to assess team mood and adjust your communication on the spot.
- Use active listening and targeted questions to uncover root causes and reduce escalation.
- Give feedback that combines clear expectations with empathy to improve performance and maintain trust.
- Build a 60-day development plan with measurable actions and daily practices to strengthen emotional intelligence.
Who Should Attend
- Frontline supervisors and team leads responsible for day-to-day coaching and performance.
- Project managers who coordinate cross-functional teams and stakeholder expectations.
- Mid-level managers preparing for broader leadership responsibilities.
- HR business partners and talent developers who run leadership and coaching programs.
- Senior leaders responsible for culture, retention, and interdepartmental collaboration.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Emotional Intelligence
1. Understanding Emotional Intelligence
- Exploring the components of emotional intelligence
- Understanding the impact of emotions on leadership
- Recognising emotional intelligence in workplace situations
2. Self-Awareness
- Identifying personal emotional triggers
- Recognising behavioural patterns
- Assessing personal strengths and development areas
3. Self-Management
- Managing emotional reactions under pressure
- Applying techniques to remain calm during conflict
- Building emotional resilience in daily leadership
Day 2 – Understanding Others
1. Social Awareness
- Reading verbal and non-verbal communication
- Recognising emotions within teams
- Understanding different behavioural styles
2. Active Listening
- Listening without judgement
- Using questioning techniques to uncover concerns
- Confirming understanding through effective responses
3. Building Empathy
- Demonstrating empathy in workplace conversations
- Understanding different perspectives
- Strengthening trust through respectful communication
Day 3 – Emotional Intelligence in Leadership
1. Giving Constructive Feedback
- Balancing empathy with accountability
- Setting clear performance expectations
- Maintaining trust during difficult conversations
2. Managing Workplace Conflict
- Identifying emotional triggers during disagreements
- Reducing conflict escalation
- Facilitating productive problem-solving discussions
3. Coaching with Emotional Intelligence
- Supporting employee development
- Encouraging self-reflection
- Building confidence through coaching conversations
Day 4 – Strengthening Team Relationships
1. Building Trust
- Creating psychologically safe workplaces
- Encouraging open communication
- Developing positive working relationships
2. Leading Diverse Teams
- Respecting different viewpoints
- Adapting leadership approaches
- Supporting inclusive team collaboration
3. Influencing Through Emotional Intelligence
- Communicating with confidence and empathy
- Managing challenging stakeholder relationships
- Strengthening leadership credibility
Day 5 – Practical Emotional Intelligence Workshop
1. Workplace Scenario Practice
- Responding to emotionally challenging situations
- Managing conflict using emotional intelligence techniques
- Practising effective communication strategies
2. Personal Development Planning
- Assessing current emotional intelligence strengths
- Developing a 60-day improvement plan
- Establishing measurable daily practices
3. Emotional Intelligence Review and Action Planning
- Reviewing emotional intelligence tools and techniques
- Preparing a personal leadership implementation plan
- Course review, feedback and implementation planning
